Privacy Notice

Last updated: November 10, 2026

1. Who we are

RibbonCrew is a trading name of Swiftmont LLC, a New Mexico limited liability company ("RibbonCrew", "we", "us" or "our"). Swiftmont LLC is responsible for the personal information described in this notice.

This notice explains how we collect, use and share personal information when you visit ribboncrew.com (the "Site"), use our forms, email us or receive emails from us, and when we work with service companies (together, the "Service"). The Service is for businesses; this notice covers the people who act for them, including the people at the service companies we work with.

2. Information we collect

Information you give us. To send us a request, you give us the services you need, your email address and your city or ZIP code in Texas. The quote form also asks about your business and each service, such as the type and size of your business, how you cook, your building, when you need each service and when it was last done; some questions can be answered "Not sure". Your business name and a note are optional. You can use the service checklist without giving us an email address; sending us its list needs your email address, your city or ZIP code and the services.

Emails. When you email us, we receive what you write and attach, such as your name, phone number, service address, deadlines, photos, or who approves the work. We keep our correspondence, the permissions you give us, and records of introductions and how they turned out.

Information collected automatically. Our host, Cloudflare, processes technical information such as your IP address, browser type and the pages you request, to deliver the Site and protect it from abuse. When you send a form, we record the time, which form you used and the country your connection came from. To limit repeated submissions, we keep a one-way scrambled form of your IP address with a count of submissions; it's deleted 48 hours after your last one.

Businesses we contact first. We may email businesses that are opening or have recently opened, using business contact details from public business records and listings, such as the business name, address and email address. You can ask us to correct these details or to stop contacting you.

Service companies. For service companies, we collect company and contact details, license, permit and insurance information, rough prices, terms, and dated notes on our checks, from the company itself and from public sources such as license lookups and reviews. We also keep records of introductions, invoices and payments.

Please send us only what your request needs, and information about other people only if you're allowed to share it.

3. Cookies

The Site doesn't use analytics, advertising or tracking cookies, and our fonts are served from our own domain. Cloudflare may set a strictly necessary cookie to protect the Site, and it runs a short script that hides email addresses from spam bots. Links to other websites lead to services with their own privacy practices, which this notice doesn't cover.

4. How we use information

• To answer your request and keep you updated by email, including a confirmation when you send a form.
• To find service companies, ask them for rough prices, check them, and introduce the companies you choose.
• To follow up with you and with service companies on how an introduction is going.
• To keep records of requests, permissions, introductions and our agreements with service companies.
• To send a business a short first email about the Service, and to honor requests to stop.
• To improve our checklists, forms and Service.
• To protect the Service, prevent fraud and abuse, comply with the law, and establish or defend legal claims.

We use an automated tool to sort the emails we receive, for example into a list of services, a question or a request to stop. A person writes our answer to your request; only the confirmation of a form is sent automatically. Sorting an email never shares your contact details with anyone.

5. How we share information

With service companies, before you choose. We share what you need, such as the services, your area, the type and size of your business, your timing and your answers, so that companies can give a rough price. We don't include your business name, email address, phone number or street address, and we take identifying details out of your notes.

With the service companies you choose. We show you the companies and any rough prices, or tell you when a company needs a visit to price the work, before we share your contact details. We introduce only the companies you choose, by email, and share only the details you agreed to. Your phone number needs your separate OK for each company, even if you've given it to us. Our terms with service companies allow them to use your details only to quote and serve your business, and not to pass them on. Each company is responsible for how it handles your information. You can withdraw your permission for future introductions by emailing us; this doesn't undo an introduction already made.

With providers who work for us. Cloudflare (hosting, forms and security), Google Workspace (email), Hetzner (our server and database, in Germany), Anthropic (sorting the emails we receive) and Stripe (service companies' invoice payments) process information on our behalf, only to provide their services to us. Stripe's own privacy notice also applies to the payments it handles.

For legal reasons. When the law or a court requires it, or to protect our rights, the Service or someone's safety.

In a business transfer. If Swiftmont LLC or the Service is sold, merged or reorganized, under the terms of this notice.

We don't sell personal information, and we don't share it for advertising.

6. Where information is processed

We and our providers process information in the United States, in Germany, where our server is located, and in other countries where we or our providers operate. Their data-protection laws may differ from those where you are. Wherever it's processed, we handle your information as this notice describes.

7. How long we keep information

A form submission waits in Cloudflare's temporary storage until our system stores it in our database, normally within a minute, and is then deleted from that storage; it also reaches our email inbox. The scrambled IP address is deleted 48 hours after your last submission. We keep requests, emails and records of introductions for as long as we need them to provide the Service, keep records of introductions and fees, resolve disputes and meet legal obligations, and then delete or anonymize them. If you ask us to stop emailing you, we keep your email address on a do-not-contact list so that we don't write again.

8. Security

The Site and our forms use encrypted connections (HTTPS), and only the people who run the Service can access personal information. No system is completely secure. If a breach affects your information, we'll tell you as the law requires.

9. Your choices and rights

Wherever you live, you can ask us at any time to:

• tell you whether we hold personal information about you, and give you a copy;
• correct it;
• delete it;
• stop using it for a purpose, or withdraw a permission you gave;
• stop emailing you.

Email [email protected] from the address we have for you, or tell us how to verify that it's you. We answer within 30 days, free of charge. If we can't do all you ask, for example because we must keep a record by law, we'll explain why, and you can ask us to look again by replying. You can also contact the data-protection authority where you live. If you ask us to delete information an open request needs, we may not be able to continue it.

To stop our emails, reply "no" or "stop" to any of them. We stop at once, including any introductions not yet made, without waiting for the 30 days. Stopping doesn't delete your records by itself; ask us if you'd like that too.

10. Children

The Service is for businesses and isn't directed to anyone under 18. We don't knowingly collect children's information; if you think a child has given us information, email us and we'll delete it.

11. Changes to this notice

We may update this notice. We'll change the date at the top. If a change is significant, we'll make that clear on the Site and, if you have an open request, tell you by email before it applies. If a change needs your permission, we'll ask for it.

12. Contact

Swiftmont LLC, trading as RibbonCrew. Email: [email protected].