Terms of Use

Last updated: November 10, 2026

1. About these Terms

These Terms of Use ("Terms") are an agreement between you and Swiftmont LLC, a New Mexico limited liability company trading as RibbonCrew ("RibbonCrew", "we", "us" or "our"). They govern your use of ribboncrew.com (the "Site"), our emails, and our service of finding, checking and introducing service companies to businesses in Texas (the "Service").

By sending a form or asking us for help by email, you accept these Terms for yourself and for the business you act for, and you confirm that you're at least 18 and have the authority to do so. If you don't accept them, please don't use the Service.

Service companies that accept our Vendor Terms are bound by them in their dealings with us; where the two differ, the Vendor Terms apply to them. Any contract between you and a service company is separate from these Terms.

2. Definitions

"Business" means the business you act for when you ask for help. "Service Company" means an independent company that provides services such as pest control, grease-trap pumping, hood cleaning, fire protection or waste pickup. "Request" means the list of services you ask us to help with. "Introduction" means our email putting you in touch with a Service Company you've chosen.

3. The Service

3.1 When you send a Request, we look for Service Companies that serve your area, check them as described in section 5, ask them for rough prices and follow up until we have a price or a clear answer. We show you the Service Companies and any rough prices, or tell you when a company needs a visit to price the work, before we share your contact details. We introduce only the Service Companies you choose.

3.2 A person answers each new Request by email within one business day. By the third business day, we send you the first Service Companies, or a clear update on where each service stands, and we keep you updated until each one is settled. An automatic confirmation doesn't count as that answer.

3.3 Business days are Monday to Friday, except New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day (on the weekday each is observed), in US Central Time. If an email from us gives you a date, that date applies.

3.4 Our help is free. The service companies pay us. No Service Company can pay to get past our checks or past your choice. You're never obliged to hire a Service Company we name, and you can compare them with companies you find elsewhere.

3.5 We don't promise to find a Service Company, a particular number of prices or the lowest price for every service or area. If a company needs to visit before pricing, or we can't find one that covers your area, we'll tell you.

3.6 We work by email. Please give us an address you check, and tell us if a form or email seems not to have reached us.

3.7 We may change, pause or stop any part of the Service. If we end an open Request, we'll tell you by email.

4. Service Companies are independent

4.1 We don't perform any of the services. Service Companies are independent businesses, not our employees, agents or partners, and we don't control or supervise their work or set their prices.

4.2 Any agreement to buy services is between you and the Service Company: the scope, price, payment, scheduling, cancellation, warranties and other terms. We're not a party to it, and we're not responsible for a Service Company's work, prices, timing, conduct, compliance or promises. The Service doesn't guarantee or reimburse a Service Company's work.

4.3 Rough prices come from the Service Companies and are estimates based on what they know. The final price is agreed between you and the Service Company, often after a visit.

4.4 If you have a problem with a Service Company, please raise it with them and tell us. We take it into account when deciding whether to introduce that company again. Telling us doesn't replace any notice your contract with the company requires.

5. Our checks

5.1 Before we name a Service Company to you, we check and date: its track record (how long it's been in business, recent reviews and work for businesses like yours); what's included in the work and what isn't; the records the work produces, such as service reports or tags; its contract terms; whether and how fast it answers us; any license, registration or permit the work needs where you are; and a current insurance certificate. Where an item doesn't apply to the work, we say so. We don't put forward a Service Company that doesn't answer us.

5.2 We show you the date of each check and anything still to confirm. Our checks rely on the records and documents available to us on that date, and licenses, insurance and other facts can change afterward. Seeing an insurance certificate doesn't mean a policy covers a particular job or claim. A check isn't a guarantee or an endorsement of a Service Company or its work, and the decision to hire is yours.

6. Your information and Introductions

6.1 You agree to give accurate information, to keep it up to date, and to share information about other people only if you're allowed to. "Not sure" is a fine answer where the form offers it.

6.2 Before you choose, we share what you need with Service Companies without your business name, email address, phone number or street address. When you ask us to introduce a Service Company, you authorize us to share the details you agreed to and your Request with it, and you agree that it may contact you about the Request. Your phone number needs your separate OK for each company.

6.3 You keep the rights in what you send us. You allow us to use it only to handle your Request, make the Introductions you approve, run the Service and keep records, as our Privacy Notice describes.

6.4 By giving us your email address, you agree that we may email you about your Request. You can withdraw your permission for future Introductions, or ask us to stop, at any time; we then can't continue the Request. We can't undo an Introduction already made.

6.5 Our Privacy Notice explains how we handle personal information.

7. Checklists and general information

Our checklists, service intervals and other content on the Site are general information for planning, not legal, regulatory or professional advice. Rules vary by city, building and business and change over time, so confirm what applies to you with your city, inspector or landlord. A checklist, a booked service or an Introduction isn't an inspection, an approval to open or a promise of compliance, and the Service isn't an emergency service. Examples on the Site show how information is presented; they aren't real quotes, companies or results.

8. Acceptable use

You agree not to:

• give false information, pretend to be someone else, or send a Request for a business without its authority;
• copy, scrape or collect content or data from the Site by automated means;
• interfere with the Site, its security or its forms, or try to access systems you're not permitted to access;
• use the Service or its content to build or support a competing directory or service;
• use contact details, prices or documents you receive through the Service for anything other than choosing and hiring for the work, or republish them;
• use the Service to harass, spam or mislead anyone, including Service Companies; or
• use the Service in a way that breaks the law.

9. Intellectual property

The Site and its content, including text, checklists, design, graphics and logos, belong to us or our licensors. You may view, use and print them for your own business. You may not copy, sell or republish them without our written permission, except as the law allows. If you send us feedback, we may use it without any obligation to you.

10. Disclaimers

Except for the commitments we make in these Terms, and to the fullest extent permitted by law, the Site and the Service are provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. We don't warrant that the Site will be uninterrupted or error-free, that information will stay current after we check it, or that a Service Company will answer, do the work or achieve a particular result.

11. Limitation of liability

11.1 To the fullest extent permitted by law, we're not liable for (a) the acts, omissions, work, products or prices of any Service Company; (b) any indirect, incidental, special, consequential or punitive damages; or (c) lost profits, revenue, business, data or goodwill.

11.2 Our total liability for all claims together relating to the Site or the Service, in contract, tort (including negligence) or otherwise, is limited to one hundred US dollars (US$100).

11.3 These limits don't apply to fraud, willful misconduct or gross negligence, or to any liability the law doesn't allow to be limited.

12. Indemnity

You'll defend and indemnify us against third-party claims, losses and costs, including reasonable legal fees, to the extent caused by your breach of these Terms, your unlawful use of the Service, or information or material you gave us without the right to do so. This doesn't cover a claim caused by our own negligence or misconduct, or by a Service Company's work.

13. Ending

You can stop using the Service at any time; to withdraw a Request, reply "no" or "stop", or email us. We may refuse, suspend or end the Service for anyone at any time, including for a breach of these Terms. Ending the Service doesn't cancel your contract with a Service Company or undo an Introduction. Sections 4, 5.2, 7 and 9 to 16 continue after the Service ends.

14. Changes to these Terms

We may update these Terms. We'll change the date at the top, and if a change is significant, we'll make that clear on the Site. Changes apply to Requests you send after they take effect; an open Request keeps the Terms it started under unless you agree otherwise.

15. Governing law and disputes

Texas law governs these Terms, without regard to its conflict-of-law rules. If a dispute arises, we'll both try to resolve it by email for 30 calendar days after one of us gives written notice; this doesn't stop either of us from seeking urgent relief or filing to meet a legal deadline. After that, either of us may file in the courts of Harris County, Texas, including a justice court with jurisdiction, or the federal court sitting there, and we both accept those courts' jurisdiction.

16. General

These Terms and our Privacy Notice are the whole agreement between you and us about the Site and the Service (for Service Companies, together with our Vendor Terms). If any part is unenforceable, the rest stays in effect. If we don't enforce a right, we don't waive it. You may not transfer these Terms; we may transfer them to a successor that takes on our obligations as part of a reorganization, merger or sale. Nothing in these Terms creates a partnership or employment relationship. Neither of us is liable for delays caused by events beyond reasonable control. We may send notices to the email address you gave us, and you may send notices to [email protected]. These Terms are written in English.

17. Contact

Swiftmont LLC, trading as RibbonCrew. Email: [email protected].